Frequently Asked Questions (FAQ)

Welcome to Velvet Gift Shop! Below are answers to some of the most common questions we receive. If you need further assistance, feel free to contact our support team.

Ordering & Payment

1. What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay.

2. Can I modify or cancel my order after placing it?
Orders are processed quickly to ensure timely delivery. If you need to make changes or cancel an order, please contact us within 24 hours of placing it.

3. Do you offer discounts or promotions?
Yes! We offer seasonal promotions and special discounts. Subscribe to our newsletter and follow us on social media to stay updated.

Shipping & Delivery

4. Where do you ship to?
We currently ship within the United States. International shipping options will be available soon!

5. How long does shipping take?
Processing time is 1-3 business days. Delivery times vary based on location:

Standard Shipping: 5-7 business days

Expedited Shipping: 2-3 business days

6. How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to track your package.

Returns & Exchanges

7. What is your return policy?
We accept returns within 30 days of delivery. Items must be unused, in original packaging, and accompanied by proof of purchase.

8. How do I initiate a return or exchange?
To start a return or exchange, contact our support team with your order details. We will provide instructions and a return label if applicable.

9. Do you cover return shipping costs?
Return shipping costs are covered for defective or incorrect items. For all other returns, the customer is responsible for return shipping fees.

Products & Availability

10. Are your products authentic?
Yes! We only sell 100% authentic products from trusted brands, including Hydro Flask and Stanley.

11. What if an item I want is out of stock?
You can sign up for restock notifications on the product page, and we’ll notify you when it’s available again.

12. Do you offer gift wrapping?
Yes, we offer gift wrapping for an additional fee at checkout.

Customer Support

13. How can I contact customer service?
You can reach us via email at support@velvetgiftshop.com or through our Contact Us page.

14. What are your customer service hours?
Our team is available Monday - Friday, 9 AM - 5 PM (PST). We aim to respond to all inquiries within 24 hours.