Return and Refund Policy

Last Updated: [February, 2025]

At VelvetGiftShop.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it under the following conditions.

1. Return Policy

We offer a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Certain items such as personalized or final sale items are not eligible for returns.

2. Return Process

To initiate a return, please contact us at contact@velvetgiftshop.com within 3 days of receiving your order. Once your return is approved, you will receive instructions on how and where to send your item. Customers are responsible for return shipping costs unless the item received was defective or incorrect.

3. Refund Policy

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved, refunds will be processed to your original payment method within 7 business days.

Shipping fees are non-refundable.

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at contact@velvetgiftshop.com with photos of the issue so we can resolve it promptly.

5. Contact Information For any questions regarding our return and refund policy, please contact us at contact@velvetgiftshop.com